Privacy
Short version: we collect little and sell nothing.
Players don’t make accounts; the game knows a team name and a score. Venues and advertisers give us what we need to bill them and run their service. No ad trackers, no analytics, and we never sell your data. Effective October 10, 2026.
Who we are
LLUMIVIA is operated by LLUMINET LLC, a Washington company. This policy covers llumivia.com, play.llumivia.com, the LLUMIVIA boxes in venues and the service behind them. Contact us at [email protected].
If you play trivia at a venue
You don’t make an account and we don’t ask for your name, email or phone number. The game stores the team name you type in, your answers and score for the show, and, so the venue can run a season leaderboard, a running tally of points against that team name. Your team name is shown on the venue’s TV during play. Please pick a nickname rather than your full name if you’d prefer not to be identified; the join screen says the same.
Your phone keeps a small token in its browser storage so you rejoin the same team (and keep your bingo card) if you reload. We don’t use cookies, analytics or third-party trackers in the game, and we don’t collect device identifiers, location or contacts.
Your phone may reach the game through our relay server. The relay passes game messages between your phone and the venue’s box and holds the current game in memory, but doesn’t save team names or answers. Your network (IP) address is used to stop one person flooding the game and may appear in our server logs if it triggers an abuse limit. It is never stored with your team or answers.
Venues can also show “community” slides, such as employee of the month or a birthday shout-out, with a first name and a photo. The venue posts these and is responsible for having permission; ask the venue, or us, to take one down.
If your venue subscribes
To set up and bill a subscription we keep the venue’s name, the owner’s name and email, the shipping address for the box, the plan and billing status, and the venue’s approximate location if it shows network ads. Payments are handled by Stripe; we never see or store full card numbers. We keep basic technical information the box reports, such as its software version, health and TV performance, which contains no player data. Owner sign-in uses a one-time email link. We email owners about setup, shipping, billing and service changes.
If you advertise with us
We keep the advertiser’s business name and email, each campaign’s area (a map point and radius; the street address you type is turned into a map point and not stored), schedule, category, the ad itself, review notes, payments and refunds through Stripe, and counts of how often each screen played the ad.
If you contact us through the website
If you send the form on llumivia.com, we receive your name, venue name, email address, city/state and any message, along with the IP address and browser type it came from so we can filter spam. We use it to reply, talk with you about LLUMIVIA and send you an automatic confirmation. We don’t add you to any mailing list.
Who processes it for us
We use a small number of service providers, only to run LLUMIVIA:
- Stripe: payments, subscriptions, invoices and sales tax.
- Cloudflare: delivers our sites and relay, protects them from abuse, and runs the Turnstile bot check on our form, which looks at browser and device signals and your IP address.
- Zoho Mail (or Resend as a backup): sends our emails.
- U.S. Census Bureau geocoder: turns an advertiser’s or venue’s address into a map point.
- Tailscale: lets us securely reach a venue’s box for support.
Our servers are run by us. We use AI tools to help write trivia questions, but they never receive player, venue or advertiser data.
What we don’t do
We don’t sell or rent personal information, share it with advertisers, use it for targeted advertising, or build profiles of players. Advertisers choose an area and a schedule, never people. We share information only with the providers above, when the law requires it, or with a company that takes over LLUMIVIA.
How long we keep it
Players: the record of past show nights is deleted after six months; season standings are cleared when the venue starts a new season; the in-progress game is discarded within 30 minutes of a show ending.
Venues and advertisers: we keep account and billing records while the account is active and afterwards as long as we need them for tax, accounting and legal purposes. A box’s shipping address is deleted 30 days after it goes live. Unpaid ad drafts are deleted after a week.
Website messages: as long as they’re useful for talking with you, or until you ask us to delete them.
Our server backups are kept for about two weeks.
Security
Connections to our sites and relay are encrypted. Owner, staff and advertiser sign-ins use one-time links or PINs. No system is perfectly secure; if we learn of a breach affecting your information, we’ll tell you as the law requires.
Your choices
To see, correct or delete your information, email [email protected]; we’ll respond promptly and within the time the law requires. We may keep records we’re legally required to keep, such as payment records.
Want a team name removed from a venue’s leaderboard? Ask the venue’s staff, who can clear standings from their console, or email us and we’ll help.
Children
LLUMIVIA is meant for bars and other venues serving adults. It isn’t directed at children under 13, and we don’t knowingly collect their personal information.
Changes
If this policy changes, we’ll update this page and its effective date, and tell venues and advertisers by email about significant changes. Questions? [email protected].